Privacy Policy

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the Service, and tells you about your privacy rights and how the law protects you.

Interpretation and Definitions

Interpretation

Words with initial capital letters have meanings defined under the following conditions. These definitions apply whether they appear in singular or plural.

Definitions

• Account: a unique account created for you to access our Service or parts of it.
• Application: refers to ShopScan.
• Company: ShopScan and its operators.
• Country: Kenya.
• Device: any device that can access the Service, such as a smartphone or tablet.
• Personal Data: any information relating to an identified or identifiable individual.
• Service: the ShopScan mobile application and related services.
• Service Provider: third-party companies or individuals processing data on behalf of the Company.
• Usage Data: data collected automatically, such as app usage, device type, and diagnostic data.
• You: the individual accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide personally identifiable information, including:

• Name
• Email address
• Phone number
• Account profile details

Usage Data

Usage Data is collected automatically when using the Service. This may include your IP address, browser type, pages visited, device information, and diagnostic data.

Product Scan Data

ShopScan may collect barcode scans, product searches, and related shopping activity to improve recommendations, analytics, and user experience.

Use of Your Personal Data

• Provide and improve ShopScan services
• Enable barcode and product scanning functionality
• Compare product prices and recommendations
• Improve app performance and user experience
• Communicate important updates and support messages
• Manage your account and requests
• Ensure security and prevent fraud

Sharing of Information

We do not sell your personal information. We may share data only with:

• Trusted service providers and hosting partners
• Analytics providers to improve app functionality
• Law enforcement where required by law

Retention, Transfer and Deletion

We retain your personal data only as long as necessary, including to meet legal obligations. Data may be processed outside Kenya under appropriate security measures.

You have the right to request deletion of your personal data at any time — see the “Delete Account” section below for details.

Data Security

We implement commercially reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. However, no system is completely secure and absolute security cannot be guaranteed.

Your Rights

• Access and update your personal information
• Request deletion of your account
• Opt out of non-essential communications

Children's Privacy

ShopScan does not knowingly collect personal information from children under the age of 13. If such data is discovered, it will be deleted promptly.

Links to Other Websites

Our Service may contain links to external websites. We are not responsible for their privacy practices. Please review their privacy policies separately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

Delete Account

You can request deletion of your ShopScan account directly from the app settings or by contacting support.

Alternatively, you may request account deletion by emailing support@shopscanapp.com.

Some data may be retained as required by law or for legitimate business purposes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: